Common Index Search Assistant support questions 

Application problems and questions regarding product features and functionality

Installation issues

Ordering/registration issues

Integration issues

Product upgrades

Support

Application problems and questions regarding product features and functionality

If I you have any problem or question concerned Index Search Assistant: 

First we should recommend to browse AKS knowledge base, represented on Index Search Assistant veb site.

Please visit Solutions section.

If you have not found answer or have some other questions, that please feel free to contact us using on-line contact form on http://index-search.com/support.htm page.

Installation issues

How to download Index Search Assistant

Please, visit http://index-search.com/download.htm and download the latest version of Index Search Assistant.  

The direct download URL to the latest version is: http://www.index-search.com/index-search-setup.exe 

You should point your web-browser to that URL in order to download Index Search Assistant.

How to install Index Search Assistant

First you should download Index Search Assistant from www.index-search.com. Run downloaded index-search-setup.exe file and follow instructions of setup program. Finishing installation you can choose whether to run Index Search Assistantor run Index Search Assistant’s usage manual.

How to uninstall Index Search Assistant

Select Index Search Assistantoption in Start -> Programs menu and select “uninstall”.

How to backup Index Search Assistant settings

All the information about Index Search Assistant settings is in Windows registry. The key is: HKEY_CURRENT_USER\Software\AKS-Labs\Index Search Assistant. Once you want to make a backup of your system including Index Search Assistant’s settings, please use your favorite registry backup utility.

How to install Index Search Assistanton several computers (include link to licenses). Links to integration issues topic.

Important license note: Installing Index Search Assistanton several computers for simultaneously usage is allowed only for Site and World licenses.

One registered copy of Index Search AssistantPersonal may either be used by a single person who uses the software personally on one or more computers, or installed on a single workstation used non-simultaneously by multiple people, but not both.

You may access the registered version of Index Search Assistantthrough a network, provided that you have obtained individual licenses for the software covering all workstations that will access the software through the network.

If you need to install our software on another computer for using you should purchase new license.

There are two ways to install Index Search Assistanton several computers.

• Install on each computer. You can download cmp_setup.exe file. Then copy and install that file on each user’s machine.
• Server installation. You can download cmp_setup.exe file. Then install it on a single computer, so all workstations will access the software through the network. Please note: as Index Search Assistantkeeps it’s data in windows registry every user will have Index Search Assistant configured in a way he likes.

Entering registration code. If you have Index Search Assistant installed on several users’ computers then the handiest way is to use reg_key.key file to enter registration code. You will double click on this file and registration key will be added to Windows registry. Please, contact AKS for reg_key.key

Ordering/registration issues

How to register Index Search Assistant

Please, go to Index Search Assistantordering page: http://index-search.com/ordering.htm and learn available license and pricing options. Once you choose necessary option you should click “Buy Now” link, which will bring you to ordering page.

Please note: our e-commerce provides suggest several ordering methods, including Credit Card, FAX Ordering, Postal Mail, Phone, Purchase Order. All ordering options are listed on the top of the page.

How to register when already using evaluation version

If you are now trying Index Search Assistantevaluation version and want to register, please follow 2 steps:

1)    Visit registration page http://index-search.com/ordering.htm to select appropriate license and purchase Index Search Assistant.

2)    Once you have filled and submit your purchase form to our e-commerce provider you will have order confirmation e-mails, with registration code included.

Please note: you will not be asked to download another version of software. You will just activate your copy of Index Search Assistant for unlimited usage.

How to enter registration code

You should copy and paste registration code into registration box of Index Search Assistant. Run the program, and then go to the Help menu. Select “Enter registration code…”. Copy and paste registration code and click OK button.

If you using Site or World license of Index Search Assistant and has a Index Search Assistant installed on several computers, then please contact us for reg_key.key file, which will allow to enter registration code much faster.

How to recover registration code in a case of computer crash

Please, contact us using on-line contact form. Put your registration details in message body. We need to know what is your order ID number or what e-mail have you used to register.

Integration issues

Index Search Assistant is a powerful tool that makes you work easier. You will find useful information about how to Index Search Assistant for office files created with office program you use everyday.

Please, visit Solution section of our web-site: http://index-search.com/solutions.htm

Product upgrades

How to download the latest version of Index Search Assistant

You should visit download section of product’s web site:

http://index-search.com/download.htm  to download the latest version of Index Search Assistant.

Please, backup Index Search Assistant you are using now.

Then run downloaded file to install it. Please, use the same installation path as you used for previous version of Index Search Assistant.

Once you finished installation you will have a new version of Index Search Assistant.

How to update Index Search Assistant

For registered users.

Any registered user and download and update Index Search Assistant. Please note: you will not be asked to enter registration code again.

For potential users.

You can download and install Index Search Assistant updates as long as your 30-days evaluation period expires. Please note: installing new version will keep you trial days number the same. For example if you have 4 days to try Index Search Assistant1.0, you will have 4 days to try Index Search Assistant2.0.

If you have Index Search Assistantexpired but still want to try new version of Index Search Assistant, please contact AKS for temporary registration key, so you will be able to evaluate new Index Search Assistantduring several days.

Upgrades notifications

All registered users of Index Search Assistant vill receive update notification on releases of new version of Index Search Assistant.

Potential customers can subscribe to Index Search Assistant newsletter. It is free.

Support

How to obtain information about that or other feature

First we should recommend to browse AKS knowledge base, represented on Index Search Assistant veb site.

Please visit Solutions section

If you have not found answer or have some other questions, that please feel free to contact us using on-line contact form on http://index-search.com/support.htm page.

How your support query is being processed

Read more about AKS-Support service and how your support query is being processed: http://www.index-search.com/support/aks_support_service_description.htm